Bayswater Flowers Online Terms: Orders, Payments, and Delivery

Bayswater Flowers: Customer Terms & Conditions

Terms & Conditions for Online Flower Delivery

These Terms & Conditions govern the use of Bayswater Flowers’ online flower delivery service, covering Bayswater and surrounding areas. By placing an order through our website, you agree to comply with and be bound by these terms. Please read them carefully before placing your order.

1. General

These Terms & Conditions apply to all transactions and interactions made via the Bayswater Flowers website. They do not supersede your statutory rights as a consumer under the laws of England and Wales. We reserve the right to update these terms at any time; the most current version will always be available on our website, and your continued use of our site implies acceptance of any changes.

These terms apply to customers obtaining online flower delivery in Bayswater and the nearby vicinity, regardless of their location at the time of placing an order.

2. Order Process

2.1 Placing an Order
To purchase flowers and related products for delivery in Bayswater and surrounding areas, browse our selection, add your choices to your basket, and proceed to checkout. You will need to provide required information, including recipient details, delivery address, desired delivery date (subject to availability), and your payment information.

2.2 Order Confirmation
After submitting your order, you will receive an order confirmation on-screen and by email. This confirmation only acknowledges receipt of your order; it does not constitute acceptance. Acceptance of your order and formation of the contract occurs upon dispatch of the goods from our premises.

2.3 Delivery Areas
We specialise in online flower delivery throughout Bayswater and to selected surrounding areas. We make every effort to ensure our delivery area information is accurate; however, if your order is for an address outside our delivery area, we will inform you as soon as possible and issue a full refund.

2.4 Delivery Times
We offer standard and, where available, same-day delivery within Bayswater and nearby. While we make every effort to fulfil requested delivery dates and time slots, these are not guaranteed. Delivery may be subject to delays outside our control, such as adverse weather, traffic, or events affecting our supply chain.

2.5 Availability of Flowers
All items on our website are subject to availability. If particular flowers or foliage are unavailable due to seasonal or market variations, we reserve the right to substitute with similar items of equal or greater value and similar appearance. We will endeavour to notify you of any significant substitutions as soon as possible.

3. Payments

3.1 Accepted Methods
We accept payment by those methods indicated during checkout, which may include major credit and debit cards or secure payment platforms. Full payment is required at the time of placing your order. Your order will not be dispatched until payment has been successfully processed.

3.2 Pricing
All prices shown on our website are in pounds sterling and include VAT at the prevailing rate, unless stated otherwise. The total price, including any applicable delivery charges, will be clearly displayed before you confirm payment.

3.3 Payment Security
We employ secure payment gateways and encryption to ensure your transaction is safe. We do not store your complete payment card details.

4. Cancellations & Amendments

4.1 Customer Cancellations
If you wish to cancel or amend your order, please contact us as soon as possible. Orders for same-day delivery cannot be cancelled. For all other orders, cancellation and amendment requests must be received at least 24 hours prior to the requested delivery date. Cancellations requested within this period will be refunded in full. After this time, we may be unable to cancel or amend your order, and no refund will be issued.

4.2 Bayswater Flowers Cancellations
We reserve the right to cancel your order if:

We have insufficient stock to fulfil the order and suitable substitutes are not acceptable to you
We are unable to deliver to your chosen address
Your payment has not been authorised
There is an error in the pricing or product description

In such cases, you will be notified and a full refund will be issued.

4.3 Right to Cancel - Distance Selling
Under the Consumer Contracts Regulations, perishable goods such as flowers are exempt from the usual right to cancel within 14 days. We offer a flexible cancellation policy as outlined above, but please be aware that after bouquets have been prepared or dispatched, cancellations may not be possible.

5. Delivery, Acceptance & Returns

5.1 Delivery
We undertake to deliver flowers to recipient addresses in Bayswater and nearby areas, at the date requested by you, subject to our capacity and exclusions. If the recipient is unavailable, we may leave flowers with a neighbour or in a safe place and leave a note. Risk passes to you upon delivery to the address you have specified.

5.2 Delivery Issues
It is your responsibility to ensure correct delivery information is supplied. We are not liable for late or failed delivery due to incorrect or incomplete address details, recipient unavailability, or circumstances beyond our reasonable control.

5.3 Returns and Refunds
If your flowers do not arrive in a satisfactory condition or there is a problem with your order, please contact us within 24 hours of delivery. Due to the perishable nature of our products, we may request photographic evidence to support your claim. Where appropriate, we will provide a replacement, re-delivery, or a refund at our discretion. We strive to resolve all issues promptly and fairly.

6. Personalisation and Messages

Where you request a personal message with your flowers, we reserve the right to reject any wording that in our sole opinion may be unlawful, offensive, or inappropriate. Any non-conforming message will not be included and may delay the order whilst a replacement is sought.

7. Liability

7.1 Our Responsibility
Our liability to you for any order is limited to the value of that order. While we make every effort to ensure quality flower arrangements and delivery, to the extent permitted by law, we shall not be liable for any indirect, special, or consequential losses.

7.2 Events Outside Our Control
We are not responsible for failures or delays resulting from circumstances outside our reasonable control, including but not limited to adverse weather, strikes, supply chain disruptions, pandemics, or other unforeseen events.

7.3 Statutory Rights
Nothing in these Terms & Conditions excludes or limits your statutory rights as a consumer, nor our liability for death, personal injury, fraud, or fraudulent misrepresentation.

8. Intellectual Property

All content on our website, including designs, images, and text, are our property or the property of our licensors. Unauthorised use or reproduction is prohibited.

9. Privacy and Data Protection

Your privacy is important to us. Data you provide is handled in accordance with applicable UK data protection laws. Please refer to our Privacy Policy for full details on how we process your personal information.

10. Governing Law and Jurisdiction

These Terms & Conditions, and any disputes related to them, are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact & Customer Service

If you have any questions regarding these Terms & Conditions or our online flower delivery service in Bayswater, please contact us using the methods outlined on our website. We are committed to ensuring a positive customer experience and will respond to your enquiries as quickly as possible.

12. Updates to These Terms

We may revise these Terms & Conditions from time to time to reflect changes in legal or regulatory requirements, our business, or our services. The version published on our website at the time your order is placed will apply to your contract with us.

13. Applicability

These Terms & Conditions apply to all Bayswater Flowers customers ordering online for delivery in Bayswater and surrounding areas. By placing an order, you confirm your acceptance and understanding of these Terms & Conditions.