At Bayswater Flowers, we take great pride in providing only the freshest floral arrangements to our valued customers. Our Fresh Flowers Guarantee means all our bouquets and arrangements are carefully sourced and prepared to ensure maximum freshness. As a trusted local Bayswater florist, we are committed to delivering premium flowers to households and businesses in our community.
Your satisfaction and peace of mind are very important to us. If your flowers arrive damaged or not in the pristine condition you expect, please notify us as soon as possible. We kindly ask that you provide a photo of the damaged product within 24 hours of delivery so we can assess the issue. This helps us ensure the fastest and fairest resolution for you.
We guarantee that every arrangement is freshly prepared on the day of delivery. Our flowers should remain fresh and vibrant for a minimum window of five days from the date of delivery, provided care instructions are followed (such as changing the water, keeping the bouquet away from direct sunlight, and trimming stems as needed). If your flowers wilt or perish within this window despite appropriate care, please contact us so we can help put things right.
Your happiness is our priority. In the unlikely event that your order does not meet our Fresh Flowers Guarantee, you may choose between a replacement or a full refund. Our replacement service offers you a new arrangement of equal value, delivered at no extra charge. Alternatively, you may request a full refund for the affected product. The desired solution will be confirmed once we've had a chance to review the circumstances and any supporting photos or information you provide.
If you’re not satisfied with any aspect of our service, please let us know promptly. Our complaints process is designed to be simple, transparent, and fair:
Bayswater Flowers has earned the trust of local households and businesses through our dedication to quality and responsive customer care. We understand the importance of getting things right, especially when it comes to life’s special moments. Whether you're sending a heartfelt bouquet or decorating your business, you can order with complete confidence knowing our Fresh Flowers Guarantee stands behind every order.
Thank you for choosing Bayswater Flowers—your neighbourhood florist, committed to excellence and to brightening your day with fresh, beautiful blooms.
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